Privacy Policy – Steelland

Effective Date: 2026/06/10

At Steelland, we are committed to protecting your privacy and ensuring that your personal information is collected and used responsibly in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

1. Introduction

This Privacy Policy explains how Steelland ("we", "our", or "us") collects, uses, stores, and protects your personal information when you visit our website, contact us, request a quotation, purchase products, or use any of our services.

By using our website, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We may collect the following information:

Personal Information

• Full name
• Company name
• Email address
• Telephone number
• Physical address
• Delivery address
• Billing information

Website Information

• IP address
• Browser type and version
• Device information
• Website usage data
• Cookies and analytics information

Business Information

• Product enquiries
• Quotation requests
• Purchase history
• Communication records

3. How We Use Your Information

We use your information to:

• Respond to enquiries and quotation requests
• Process orders and deliveries
• Provide customer support
• Improve our products and services
• Send order updates and service notifications
• Comply with legal and regulatory requirements
• Prevent fraud and protect our business
• Improve website functionality and user experience

4. Sharing of Information

Steelland does not sell, rent, or trade personal information to third parties.

We may share information with:

• Delivery and logistics providers
• Payment processing providers
• IT and website service providers
• Professional advisors and auditors
• Government authorities where required by law

All third-party service providers are required to maintain appropriate confidentiality and security measures.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information from:

• Unauthorised access
• Loss or theft
• Alteration
• Disclosure
• Destruction

While we strive to protect your information, no online system can be guaranteed to be completely secure.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

• Improve website performance
• Remember user preferences
• Analyse website traffic
• Enhance user experience

You may disable cookies through your browser settings; however, some website features may not function correctly.

7. Data Retention

We retain personal information only for as long as necessary to:

• Fulfil business purposes
• Meet legal obligations
• Resolve disputes
• Enforce agreements

When information is no longer required, it will be securely deleted or anonymised.

8. Your Rights

In accordance with POPIA, you have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of personal information where applicable
• Object to certain processing activities
• Withdraw consent where consent is required
• Lodge a complaint with the Information Regulator of South Africa

9. Third-Party Links

Our website may contain links to third-party websites. Steelland is not responsible for the privacy practices, policies, or content of external websites.

We encourage users to review the privacy policies of any third-party websites they visit.

10. Marketing Communications

If you choose to subscribe to marketing communications, we may send information regarding:

• New products
• Special offers
• Industry updates
• Company news

You may unsubscribe from marketing communications at any time by contacting us or using the unsubscribe link provided in our emails.

11. Children's Privacy

Our products and services are intended for businesses and individuals over the age of 18. We do not knowingly collect personal information from children.

12. Changes to This Policy

Steelland reserves the right to update this Privacy Policy at any time. Any changes will be published on this page with an updated effective date.

13. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

Steelland
Email: Info@steelland.co.za
Phone: 031 467 2799
Address: 212 Bluff Road, Jacobs,